Position Title: Operations & Engagement Manager
- Organization: The North Shore Chamber of Commerce & Discover the North Shore of Milwaukee
- Location: 7929 N Port Washington Rd. Suite C, Glendale, WI 53217 (Milwaukee’s North Shore)
- Employment Type: Full-Time, Salaried Employee
About Us
The North Shore Chamber of Commerce and Discover the North Shore of Milwaukee are two separate entities under one umbrella organization that is dedicated to supporting our business community and showcasing the North Shore as a vibrant place to live, work, and visit. We connect local businesses, foster economic growth, and promote tourism to strengthen our region’s economy and quality of life.
Position OverviewThe Operations & Engagement Manager is a key team member responsible for ensuring smooth day-to-day operations while fostering meaningful engagement with members, partners, and the community. This role balances administrative leadership with creative outreach, helping drive membership value, event success, and tourism initiatives.This position requires an enthusiastic, organized, and strategic professional who excels at building partnerships, managing events, and creating opportunities to enhance the Chamber of Commerce and Convention and Visitors Bureau’s impact.
Key Responsibilities
- Operations & Administration
- Oversee daily office operations and ensure efficient workflows.
- Manage databases, membership records, and reporting systems.
- Assist in developing and maintaining policies, procedures, and best practices.
- Membership & Business Engagement
- Build strong relationships with Chamber members through regular outreach and support.
- Coordinate membership recruitment, onboarding, and retention efforts.
- Manage the membership directory and promote business resources.
- Events & Programing
- Assist in planning, coordinating, and executing Chamber and Discover the North Shore events (networking programs, festivals, fundraisers, educational sessions, and tourism initiatives).
- Manage event logistics including vendor coordination, registration, sponsorship fulfillment, and onsite support.
- Community & Tourism Engagement
- Serve as a community ambassador for both the Chamber and Discover the North Shore.
- Support partnerships with local governments, nonprofits, and tourism organizations.
- Assist with visitor inquiries, tourism promotions, and hospitality efforts.
Qualifications
- Strong organizational skills with attention to detail.
- Excellent interpersonal and communication skills; ability to engage with diverse stakeholders.
- Proficiency in Microsoft Office Suite, database/CRM management, and social media platforms.
- Ability to multitask and manage projects independently.
- Flexible, collaborative, and enthusiastic about supporting business and community growth.
- Bachelor’s degree in business, communications, hospitality, nonprofit work, or related field (or equivalent experience).
- Creative problem-solving and strategic thinking abilities.
Compensation & Benefits
- Competitive salary based on experience
- Simple IRA 3% Match (Retirement Benefits)
- Paid vacation and holidays
- Professional development opportunities
- Networking and community leadership exposure